Civil rights and accessibility
We follow all applicable laws, regulations, and executive orders about non-discrimination. We won't deny or exclude any person from any program, activity, or facility based on:
- National origin
- Limited English proficiency
We provide free language services to people whose primary language is not English. These services include interpreters and information written in other languages.
If you would like help arranging an interpreter for your appointment, please email us at LanguageAccess@dol.wa.gov. In your message, please be sure to tell us:
- What language you speak.
- What office you plan to visit.
- If you have already scheduled an appointment.
We are happy to help schedule an appointment for you.
To make sure we are able to schedule an interpreter, please submit your request as early as possible. We are usually able to schedule an interpreter if we have at least 5 business days notice.
Americans with Disabilities Act (ADA)
Washington State Department of Licensing does not discriminate on the basis of disability in its programs, services, activities, and employment practices. If you need help with communication or reasonable modification to programs, services or activities contact the ADA Coordinator as soon as possible. This could include:
- A sign language interpreter.
- An assistive listening device.
- Print material in digital format.
- Some other auxiliary aid or service.
You may request a reasonable modification by emailing us at ADA@dol.wa.gov.
Due to high demand, most sign language and/or tactile interpreters are scheduling appointments 2-3 weeks in advance. Please contact ADA@dol.wa.gov before making an appointment. This will help us work to ensure an interpreter is available for your appointment.
In your message requesting a reasonable modification, please tell us:
- What kind of DOL services you need.
- The office location you would like us to serve you at.
- What kind of modification/accommodation you would like to request.
We’re committed to honoring requests whenever possible. Sometimes state and/or federal law or regulations prohibit us from granting some modifications. If this is the case, we will offer alternative modifications allowed for by law.
A grievance procedure is available to resolve complaints. If you believe DOL, one of our employees, or one of our contractors has discriminated against you, our we want to hear from you. Please use the Discrimination Complaint form to tell us about your experience. You must send your complaint to us within 180 days of the alleged incident.
We take allegations of discrimination seriously. If you believe we've discriminated against you in providing access to our services or public facilities, we want to hear from you.